Industry: Private Security Services

Reporting to: Executive Director

JOB PURPOSE

The Head of Technical will oversee all technical operations, including the design, installation, maintenance, and support of electronic security systems such as CCTV, Access control, alarm systems, perimeter fencing, fire detection, and integrated security management systems. The role demands strong leadership expertise, innovation, client-focused service delivery, and strategic planning to support business growth.

Key Responsibilities

Leadership & Strategy

• Develop and implement the Technical department’s strategic plan in alignment with the Company’s objectives
• Lead, mentor, and manage the technical team
• Drive innovation by introducing cutting-edge security technologies and systems

Operations Management

• Oversee end-to-end project management from design, costing, and proposal development to installation, commissioning and after-sales support
• Ensure adherence to project timelines, budget, and quality standards
• Develop a standard operating procedure and compliance

Business Development Support

• Prepare technical proposal, system designs ,and cost estimates
• Analyze market trends and identify opportunities for new service solutions
• Providing technical expertise to Clients and during tender processes

Client Relationship Management

• Act as the technical point of contact for key clients, ensuring excellent services delivery and client satisfaction
• Manage service level agreement ( SLAs) and customers support programs

Financial & Asset Management

• Develop and manage the technical department budget, including procurement equipment and software
• Ensure effective asset management, stock control and maintenance of company tools and equipment.

Compliance & Risk Management

• Identify risks and implement risk mitigation strategies within technical projects and operations
• Ensure all technical operations are compliant with Kenyan Law and Company policies

Qualifications & Experience

• Bachelor’s degree in Electrical Engineering, Electronics Engineering or a related field
• Professional certifications will be an added advantage
• At least 5 years of experience in technical leadership role
• Strong understanding of emerging security technologies

Key Skills and Competencies

• Leadership and team management skills
• Excellent project management and organizational skills
• Strong communication and interpersonal skills, both verbal and written
• Customer focused with excellent problem solving abilities
• High level proficiency in security system software and hardware
• Budgeting , costing and financial management skills

How to apply

If you meet the above qulaifications and are ready to take up a leadership role , please send your application including a detailed CV , cover letter and at least 3 referees to info@rileyfalcon.co.ke on or before the 20^th June 2025